AW: Kann man über den Preis verhandeln? Ordered a Cube SL. Check out what 1,063 people have written so far, and share your own experience. Gruß Matthias . Now comes the interesting part:Suddenly one days the battery stopped charing and working. Never EVER buy from them! So i've created a ticket by sending them an email to service(at)fahrradxxl.de. A low-life bunch that you should avoid at all costs. The most costly parts on the bike such as Battery, motor and controls worked very well. Alles so wie man es erwartet hat - absolut Top! My question is , if a company has such hardships providing service, why to keep on selling new bikes. Explore retailers offering demos and demo events, where you can connect with experts and try a variety of gear and bike models before you buy. Save yourself and don't buy from them! 27 tis. Staffed with e-bike specialists and plenty of models to test-ride, these retailers are your destination for pedal-assist electric bikes. Zitieren. I am doing this review based on the pure frustration that my new ebike despite being just 2 months old, has been sitting ducks in the basement for over a month now. By signing up, you consent to sending the above information to Trek Bicycle, which will be stored in the United States. Estás en la versión de United Kingdom / English de la web de Trek Bicycle. No te preocupes, todos nos equivocamos. The bike needed some adjustments - a better derailleur indexing and brake position adjustment to be able to brake with one finger, but this is something one can do themself. NOTHING! Wir von Fahrrad XXL lieben die flowigen Trails in den Bergen, das Cruisen durch die City oder das gemütliche Radeln in den … (1,522 reviews). Besonderes Aushängeschild von Fahrrad-XXL ist das umfassende Produktangebot – sowohl im Onlineshop als auch in unseren Häusern mit ihrer Gesamtfläche von mehr als 60.000 m². Nice selection of bikes in the shop, good service. "I just hope that if i ever receive my bike that the hassle was worth while. I will update my review here based whats going to happen further in my case. my request, to leave the bike at my neighbor, as i am not at home was declinedmy request to change the address to ether my work or my neighbors was declinedmy request that i could pick it up after work was declinedthe only option which was given was that i have to be home and that i have to sign for it. Placed the order, got confirmation got the mail with delivery day and time and from this moment all went hell. Customer service agent did not let me finish my sentence, did not listen or tried to give me the impression that she wants to talk to me.my request to speak to a manager was declinedmy request to speak to a supervisor was declinedcustomer service at its best. Pay a bit more and buy from a local bike shop. Strange enough they tried to avoid me coming to the store.... ugh. "Unbelievable!!! Finde hier deine nahegelegene Fahrrad XXL Filiale | Einfach in Liste oder Karte auswählen vorbeischauen Größte Auswahl Teststrecken Fahrradleasing & Service did not visit the store, just called and got online help how to order the bike I wanted. Coffee … Demo centres feature e-MTB models available for extended test rides. the most helpful person i interacted with was an intern. I answered the email and still no answer back! No hassle, prompt delivery! I've called 3 times there and they've said that is not their department and someone will contact me. This information may be used for providing marketing materials to you from Trek Bicycle, it subsidiaries, its affiliate Trek Travel LLC, and your local dealers. The return period of 14 days by German law has passed because I was expecting a good will from their side, but this company is just evil. Premium bike specialists are experts in our high-end models. Came set up badly, fahrrad-xxl were actually fine with this and paid for the bike to be set up properly in a local bike shop. Pedelecs verkaufen ist für die Händler mit viel … Obviously, cutting costs at every corner - poor products, no QC, non-existent servce and trying to avoid any of the statutory obligations. If you wish to opt out, you may do so at any time by clicking on the “unsubscribe” link that appears at the bottom of each of our emails. 2 weeks later the chain breaks and damages the front and rear derailleurs on only my third ride when I'm in the middle of nowhere. © 2020 Trustpilot, Inc. All rights reserved. By signing up, you consent to sending the above information to Trek Bicycle, which will be stored in the United States. Nightmare to get home and now waiting 2 weeks for a response to my email asking for a refund for this clearly poor quality bike - and received no response at all. Worst customer service experience ever! , 73779 Bought a bike online from them (road bike, approx 1300 EUR). the first impression was good. They don't care about the customer only about the money. This information may be used for providing marketing materials to you from Trek Bicycle, it subsidiaries, its affiliate Trek Travel LLC, and your local dealers.